Refunds and cancellations
You get a full refund if you cancel before you drop your shoes off. After that, the clean has started and isn't refunded, but anything we can't do is.
| When | What you get back |
|---|---|
| Before you drop off, for any reason | A full refund. This covers your right to cancel within 7 days under the ECT Act. |
| After drop-off | No refund for the clean, because the work has started. If we can't do something you paid for, such as an add-on, we refund that part. |
| Your order is changed with your agreement | The difference is refunded, or you pay it before your shoes come back. |
| Not happy with the clean | No refund, but tell us within 48 hours of collecting and we'll clean them again for free. |
| Damage caused by us | Up to R500 per pair, as set out in our terms. |
| The R50 re-delivery fee | Not refundable once the new locker has been booked. |
| An unpaid order | Cancelled automatically; nothing is charged. |
How to cancel: reply to your order email or WhatsApp us on +27 71 962 0027 with your order number.
How refunds are paid: back to the payment method you used, through Bob Pay. It can take a few working days to show, and we'll email you when it's done.