The practical stuff.

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• How long does it take?

  Cleans are usually back in your return locker [TURNAROUND] after we collect them. Your order page shows where your shoes are at every step.

• How do the lockers work?

  We use Bob Box smart lockers instead of a shopfront. After you pay, you get a PIN that opens a compartment at your drop-off locker. When your shoes are ready, we put them in your return locker and send you a collection PIN. You can drop off and collect during the locker's trading hours.

• What happens if I miss collection?

  Collect within the collection window; we'll remind you before it closes. After that, our driver brings your shoes back to our facility, and re-delivery costs extra. Once it's paid, we book a fresh locker and send your new PIN.

• Which shoes do you accept?

  Most sneakers and everyday shoes: leather, canvas, mesh, knit, suede and nubuck. We don't accept shoes that are wet or mouldy, or delicate items like satin heels and formal shoes with special finishes. If you're not sure, contact us before booking.

• How do I pay?

  You pay online when you book, by card, instant EFT and other methods through our payment provider. Your order is confirmed, and your drop-off PIN sent, once payment goes through.

• What if something gets damaged?

  We check every pair before we start. If we think a pair could be damaged by cleaning, for example very old glue or fragile materials, we contact you before going ahead. Existing wear and manufacturing faults can still react unpredictably; our terms explain what we cover.

• Do I need an account?

  No. You can book as a guest and follow your order through a private link. If you later create an account with the same email, your orders are added to it.